Have an item you would like to return? Please follow the steps below to ensure we can give you the best possible service.
How to return your item
You can arrange return of your online order by contacting our client support team with your order number and email address.
Standard Returns Policy
Non-Faulty Items
- Cancellation rights: You have the right to cancel a purchase up to 14 days from the day after the item was delivered, and a further 14 days to return the item.
- Items must be unused, in original packaging and accompanied by valid proof of purchase and certificate of authenticity where applicable.
- We cannot accept returns of earrings or cleaning products if tamper-proof packaging has been opened, except where faulty.
- We cannot accept items that have been made to specification, engraved, personalised or altered, except where faulty.
- Refunds for purchases made using third-party tender types may not be possible on the same day.
- It can take up to 14 days for us to process your return.
Faulty Items
- Within 30 days of purchase or delivery you have the right to a refund for faulty goods.
- After 30 days but within six months you are entitled to repair or replacement, or a refund if repair or replacement is not possible.
- After six months, similar rights exist if you can prove the fault was present at delivery.
- All personal data must be removed from items such as smart watches before any return can be processed.
